What can I expect during my first appointment?

We will discuss relevant history, concerns, goals, and complete an assessment before beginning treatment.

Treatments are 60 minutes long including intake & assessments required for Private Health Fund claims.

Sending in your client intake form prior will help ensure that the consultation time is spent as efficiently as possible.

Do I have to undress?

We only require underwear on during most treatments as you will be fully draped with only the area being directly worked on exposed. You do not have to get undressed, we can adjust treatments to your comfort level and work over your clothes.

Your dignity and comfort is my priority.

Will the massage be painful?

While some of the Remedial techniques can be uncomfortable, you should never experience pain during a treatment. Pressure is adjusted to suit your needs, and communication throughout the session is encouraged.

There may be some mild discomfort post treatment for the first 24 – 48 hours while your body adjusts but if this is anticipated, the therapist will discuss this with you.

We encourage hydration and light movement post treatment.

Can I claim through my private health fund?

We are in the process of getting approved for health funds, some of the health funds can take up to 4 weeks to update so I am running a special to accommodate until they are all in place. As some of the health funds will backdate payments, I will issue receipts so that you can claim if your health insurance will backdate.

What if I'm running late?

Appointments are run strictly 60 minutes, if you are running late, your treatment time may be shortened to avoid delaying other clients.

What is remedial massage?

Remedial massage assesses and treats muscles, tendons, ligaments, and connective tissue to reduce pain, improve movement, and support recovery.

Every remedial massage is different and is tailored to what you present with on the day. Depending on your needs, other modalities such as cupping and therapeutic relaxation techniques may be used.

What conditions can remedial massage help with?

• Neck and back pain

• Headaches

• Sports injuries

• Muscle tension

• Sciatica

• Poor posture

• Shoulder pain

• Hip pain

• Stress-related tension

Do I need a referral?

No referral required, if you have relevant test results or scan reports that you’d like to share, they can emailed in or bought along for the appointment.

Is remedial massage suitable during pregnancy?

Massage can be beneficial during pregnancy but bookings must be made via phone, online bookings without prior discussion cannot be accepted.

When should I avoid massage?

We want to keep everyone well and happy so if you are actively contagious, symptomatic or are getting sick, please contact to cancel. If you have had recent surgery or are experiencing anything that you aren’t sure of, please don’t hesitate to contact directly and we can work it out.

What is your cancellation policy?

Cancellations less than 24 hours before an appointment may incur a 50% fee, no shows may incur 100% fee.

If there is a chance that you are contagious, please give as much notice to cancel as possible and stay at home to rest.

What is your Privacy Policy?

Your information is held in accordance with the Privacy Act (1988) legislated requirements. If you require a referral to another practitioner, it will be discussed with you and only released with your consent.

What should I do after my treatment?

• Drink plenty of water to support muscle function.

• Keep moving gently.

• Follow any stretches or exercises recommended.

• Avoid strenuous activity if advised.

What payment methods do you accept?

Cash, EFTPOS, bank transfer.

Why choose South West Remedial?

I provide evidence-based remedial massage that is personalised to your individual needs. Every treatment is tailored to your goals, whether you're managing pain, recovering from injury, improving movement, or simply looking to feel your best.

My focus is on listening, understanding your concerns, and working with you to achieve lasting results.