What can I expect during my first appointment?

We will discuss relevant history, concerns, goals, and complete an assessment before beginning treatment.

Treatments are 60 minutes long including intake & assessments required for Private Health Fund claims.

Sending in your client intake form prior will help ensure that the consultation time is spent as efficiently as possible.

Do I have to undress?

We only require underwear on during most treatments as you will be fully draped with only the area being directly worked on exposed. You do not have to get undressed, we can adjust treatments to your comfort level and work over your clothes.

Your dignity and comfort is our priority.

Will the massage be painful?

While some of the Remedial techniques can be uncomfortable, you should never experience pain during a treatment. Pressure is adjusted to suit your needs, and communication throughout the session is encouraged.

There may be some mild discomfort post treatment for the first 24 – 48 hours while your body adjusts but if this is anticipated, the therapist will discuss this with you.

We encourage hydration and light movement post treatment.

Can I claim through my private health fund?

Remedial massage treatments are eligible for private health fund rebates and we have on the spot claiming after your appointment. Please note that relaxation massages are not eligible for Private Health rebates.

What if I'm running late?

Appointments are run strictly 60 minutes, if you are running late, your treatment time may be shortened to avoid delaying other clients.

Accessibility & Parking Guide

If you have any questions about accessibility, please contact us directly so that we can accommodate where possible.

Our Bunbury location is accessed via stairs with street parking available. Look for number 8 on the white mailbox and head upstairs, we are located inside Zen Within Wellness Centre.

Our Clifton Park location is suitable for people with walking aids and has onsite car parking.

What is remedial massage?

Remedial massage assesses and treats muscles, tendons, ligaments, and connective tissue to reduce pain, improve movement, and support recovery.

Every remedial massage is different and is tailored to what you present with on the day. Depending on your needs, other modalities such as cupping and therapeutic relaxation techniques may be used.

What conditions can remedial massage help with?

• Neck and back pain

• Headaches

• Sports injuries

• Muscle tension

• Sciatica

• Poor posture

• Shoulder pain

• Hip pain

• Stress-related tension

Do I need a referral?

No referral required, if you have relevant test results or scan reports that you’d like to share, they can be emailed in or bought along for the appointment.

Is remedial massage suitable during pregnancy?

Massage can be beneficial during pregnancy but bookings must be made via phone, online bookings without prior discussion cannot be accepted.

When should I avoid massage?

We want to keep everyone well and happy so if you are actively contagious, symptomatic or are getting sick, please contact to cancel. If you have had recent surgery or are experiencing anything that you aren’t sure of, please don’t hesitate to contact directly and we can work it out.

What is your cancellation policy?

Cancellations less than 24 hours before an appointment may incur a 50% fee, no shows may incur 100% fee.

If there is a chance that you are contagious, please give as much notice to cancel as possible and stay at home to rest.

What is your Privacy Policy?

Your information is held in accordance with the Privacy Act (1988) legislated requirements. If you require a referral to another practitioner, it will be discussed with you and only released with your consent.

What should I do after my treatment?

• Drink plenty of water to support muscle function.

• Keep moving gently.

• Follow any stretches or exercises recommended.

• Avoid strenuous activity if advised.

What payment methods do you accept?

Cash is always welcomed, EFTPOS also available.

Gift Card Terms and Conditions

General Terms
Gift cards are issued by South West Remedial. By purchasing, using, or attempting to use this gift card, you accept these terms and conditions.

Expiry
Gift cards are valid for 36 months from the date of issue. The expiry date is printed on the card. Any unused balance remaining after the expiry date will not be refunded or attributed to any transactions.

Redemption
This card may be fully or partially redeemed for goods and services at South West Remedial. It cannot be used to purchase other gift cards. If your purchase exceeds the card value, the remaining balance must be paid via an accepted payment method.

Limitations
Gift cards are not redeemable for cash, cannot be returned for a refund, and is non-transferable. Unused balances cannot be consolidated into a new card.

Lost, Stolen, or Damaged Cards
Treat this gift card like cash. South West Remedial is not responsible for lost, stolen, or damaged cards, and lost cards will not be replaced or reimbursed.

Why choose South West Remedial?

Treatments are completed by a diploma qualified therapist providing evidence-based remedial massage tailored to your goals.

Our focus is on listening, understanding your concerns, and working with you to achieve lasting results, whether you're managing pain, recovering from injury, improving movement, or simply looking to feel your best, we are here to help.